EXCHANGE & REFUND POLICY
- We offer a 7 days exchange (from the date you received your parcel). We only exchange goods if they are defective, damaged or if you consider changing sizes. In circumstances where the product is considered defective, you should promptly contact us at +60 19 892 5434 with details and photos of the product and the defect. Once we are notified and we confirm that your product is defected, you can send the item you consider defective to:
1st Floor, 51A, Jalan SG 3/12 Taman Seri Gombak, 68100 Batu Caves, Selangor.
Upon receipt of the returned product, we will fully examine it and notify, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
- In a case when you received a defected product, and the product is out of stock, we offer:
2.1 Fully refunding the price of the product only (does not cover postage fee) once the product has been returned to us.
2.2 Exchanging with another available design of your choice. We only accept exchanges for designs with the same price or higher. If the design is priced higher than your original purchase, you should add to the amount paid.
You can return in the original packaging within 7 days (from the date you received the parcel).
We will only entertain refunds for (2.1). Other than that, we strictly do not allow refunds.
*Products are only counted as defected or damaged if it is torn, stained, stitch malfunction and zip malfunction. Slight difference in colour and sizing are not counted as defect.
*Exchanges are only valid upon availability of the product.
*If 7 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
*Kindly be reminded that we will only cover postage fees from our side for the exchange of defected products. Any case other than that, the customer should cover both postage fees for both sides.
*Please do not hesitate to contact us via [email protected] or +60 19 892 5434 for any enquiries. We will surely reply you on working days.